You work for a road construction company. Your boss sends a message via e-mail that says All employees are required to get a purchase order for any purchase over 5,000. The accounting department receives several purchase order requests. The employees assumed that the number 5,000 indicated the weight of the construction material, but the e-mail actually meant costs in excess of $5,000. The bosss communication failure is an example of failed _____ in the communication process.

A. transmission

B. encoding

C. receiving

D. feedback

_________________________

2-

Which of the following statements is true of the autocratic model?

A. This model ensures lenient control of employees in the workplace.

B. This model results in employees showing increased commitment to organizational goals.

C. This model holds that management does the thinking and the employees obey the orders.

D. This model leads to employee dependence on the organization.

___________________________________________-

3-

Which of the following is used to differentiate between cultures?

A. All of the above

B. Patterns of decision making

C. Respect for authority

D. Treatment of females