You work for a shipping company as Operations Manager. The service level in terms of sailing schedule reliability that your company promises customers is at least 95%. In the 2ndquarter of 2020, forty-two on-time arrival voyages of your company's vessels were recorded among a total of 48 voyages. It is also known that your company's sailing schedule reliability in Quarter 1 of 2020 was 89%. What would be the correct conclusion about your company's sailing schedule reliability in Quarter 2 of 2020? Justify your answer with calculation steps.

a. My company's sailing schedule reliability in Quarter 2 of 2020 did not meet our promise to customers (87.5% only)

b. My company's sailing schedule reliability in Quarter 2 of 2020 meet our promise to customers

c. My company's sailing schedule reliability in Quarter 2 of 2020 exceed our promise to customers

d. My company's sailing schedule reliability in Quarter 2 of 2020 is higher than that of Quarter 1, 2020.