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Youareaprojectschedulingmanager,workingforPriaTelConsulting.PriaTelConsultinghasbeencontractedbyPASK TechnologiestoprovideTelephoneTechnicalSupportaswellasaCustomerSupportManual,followingthelaunchofthe newPASKSnowDetecto2000productlineinMarch2021.Thelengthofthecontractis8weeks,afterwhichitmaybe renewed. TheSnowDetecto2000isasnowdetectingdevicewhichsendssignalstoacustomer'scellphoneviahomeinternetto alertthecustomerastowhensnowmustbeshoveled.Snowlevelsdisplayinthedownloadedmobilesoftware application.TheproductissettolaunchinMarch2021,asthecompanybelievesthatthiswillbeaparticularlyheavy snowfallseasoninOttawaandishopingthiswillbeapopularholidaygift. ThecontractawardedtoPriaTelConsultinghasastartdateofMarch1,2020.Thefirstdeliverableinthecontractisfor aCustomerSupportGuideandManual.ThismanualwillbeproducedintheOttawaofficeofPriaTel,writtenbyRobin, thecompany'stechnicalwriter.TheManualwilltake1weektoproduce,atacostof$5000.00.Thismanualmustbe availabletoallCustomerSupportstaffinorderforthemtoprovideTelephonesupport.Oncethemanualiscomplete,it willbedistributedviaemailtoalltelephonesupportstaff,whowillbegiven1daytoreadthemanualbeforetheirfirst scheduledphonesupportshift. Followingthedistributionofthemanual,PriaTelConsultingwillprovidePhoneSupporttoallPASKcustomerswho purchasethenewSnowDetecto2000device.Supportwillbeoffered7daysaweek,from10amto8pmeachday. ITUpdatestotheTelephoneandComputerSystemsatallPriaTeloffices,responsibleforalloffices,areconducted between6:00amand8:00amandDailyOfficeCleaningtakesplacebetween8pmand10pmeachday.Theproject schedulingmanagerisnotresponsibleforthecostorschedulefortheseactivities. TelephoneCoveragewillbehandledasfollows: OttawaOffice: 10amto8pmSaturday,Sunday,Monday,Tuesday Staff-Edrei,Pat,Tina,Krishna-eachavailabletoworkaMAXIMUMof40hoursperweekatarateof$18/hr TorontoOffice: 10amto8pmThursday,Friday,Saturday,Sunday

Youareaprojectschedulingmanager,workingforPriaTelConsulting.PriaTelConsultinghasbeencontractedbyPASK TechnologiestoprovideTelephoneTechnicalSupportaswellasaCustomerSupportManual,followingthelaunchofthe newPASKSnowDetecto2000productlineinMarch2021.Thelengthofthecontractis8weeks,afterwhichitmaybe renewed. TheSnowDetecto2000isasnowdetectingdevicewhichsendssignalstoacustomer'scellphoneviahomeinternetto alertthecustomerastowhensnowmustbeshoveled.Snowlevelsdisplayinthedownloadedmobilesoftware application.TheproductissettolaunchinMarch2021,asthecompanybelievesthatthiswillbeaparticularlyheavy snowfallseasoninOttawaandishopingthiswillbeapopularholidaygift. ThecontractawardedtoPriaTelConsultinghasastartdateofMarch1,2020.Thefirstdeliverableinthecontractisfor aCustomerSupportGuideandManual.ThismanualwillbeproducedintheOttawaofficeofPriaTel,writtenbyRobin, thecompany'stechnicalwriter.TheManualwilltake1weektoproduce,atacostof$5000.00.Thismanualmustbe availabletoallCustomerSupportstaffinorderforthemtoprovideTelephonesupport.Oncethemanualiscomplete,it willbedistributedviaemailtoalltelephonesupportstaff,whowillbegiven1daytoreadthemanualbeforetheirfirst scheduledphonesupportshift. Followingthedistributionofthemanual,PriaTelConsultingwillprovidePhoneSupporttoallPASKcustomerswho purchasethenewSnowDetecto2000device.Supportwillbeoffered7daysaweek,from10amto8pmeachday. ITUpdatestotheTelephoneandComputerSystemsatallPriaTeloffices,responsibleforalloffices,areconducted between6:00amand8:00amandDailyOfficeCleaningtakesplacebetween8pmand10pmeachday.Theproject schedulingmanagerisnotresponsibleforthecostorschedulefortheseactivities. TelephoneCoveragewillbehandledasfollows: OttawaOffice: 10amto8pmSaturday,Sunday,Monday,Tuesday Staff-Edrei,Pat,Tina,Krishna-eachavailabletoworkaMAXIMUMof40hoursperweekatarateof$18/hr TorontoOffice: 10amto8pmThursday,Friday,Saturday,Sunday Staff-Damian,Margo,Nomusa,Anika-eachavailabletoworkaMAXIMUMof40hoursperweekatarateof $18/hr EachCustomerSupportemployeewillhavetocertifythattheyhavereadandunderstoodtheCustomerSupportGuide andManualbeforebeginningPhoneSupportwork.

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