Your assessor will observe you as you provide quality service to at least six customers. This includes the following: At least three internal customers This includes people who work in your workplace (e.g., colleagues, supervisors and managers, etc.). At least three external customers This includes people who visit or receive service from your workplace (e.g., hotel guests, caf customers, restaurants customers, etc.). Collectively, the service provided above-listed customers must meet the following: At least two among all customers must each have a special need Special needs refer to specific characteristics or traits that customers have that must be accounted for when provided. This includes the following: o Cultural needs (i.e., appropriate clothing, use of space and privacy) o Language needs (i.e., proper special greeting and interpreters) o Needs based on other special conditions (e.g., disability) At least one instance of service must be provided to customers through oral communication This includes face-to-face communication, phone or video calls At least one instance of service must be provided to customers through written communication This includes emails, chat exchanges, brief notes (i.e., short written enquiries by customers who cannot express themselves orally) o Your assessor will observe you throughout the task, and you