Your assessor will observe your role play and will assess you using the observation checklist on the next page. Review the observation checklist before completing your role play to ensure you understand what your assessor is looking for. Details of your roleplay are as follows: Roleplay title Negotiate terms of the event Scenario Student + 1 classmate to play the role of Jesse Participants Trainer/assessor to advise Date/time/location Trainer/assessor to advise Roleplay length Approximately 30 minutes Prior to the role play Ensure you are well versed with the known event details, evidenced in the scenario Amend the PowerPoint presentation as needed Review the pricing list Complete the negotiation preparation document Required resources BSBCMM511_AT2_Q2_Internal price list BSBCMM511_[Your Name] Q2_ Presentation BSBCMM511_[Your Name] Q2_ Negotiation preparation Pen, paper or device to document outcomes and agreed terms Confirm your trainer/assessor has provided the role play participant with their role player guide Interaction objectives During the meeting, ensure you: 1. greet the customer, give your presentation using the Powerpoint slides and then discuss their requirements using high-level communication to establish and build the relationship 2. negotiate the terms of the agreement using appropriate negotiation techniques to maximise the benefits for both parties 3. overcome any challenges throughout the negotiation process, ensuring you establish areas of common ground and opportunities for compromise 4. use appropriate verbal communication and listened carefully to confirm understanding, ensuring you ask open questions to seek and provide feedback, build rapport and trust, establish positive working relationships, and allowed the customer opportunities to ask questions 5. behave professionally, ethically and with integrity throughout the meeting. Note: At the end of this roleplay, you must submit the following three files: BSBCMM511_[Your Name] Q2_ Customer Presentation submission1 (if your first attempt, submission2 if your second etc.). BSBCMM511_[Your Name] Q2_ Negotiation preparation submission1 (if your first attempt, submission2 if your second etc.). BSBCMM511_[Your Name] Q2_ Meeting outcomes submission1 (if your first attempt, submission2 if your second etc.)