YOUR ASSESSOR WILL Organise access to the environment and necessary resources required to complete this assessment, including: o At least six volunteers to act as customers for the following: At least two difficult customers At least two escalated complaints At least two harmful customer interactions Advise you on the time and location of the assessment. Discuss with you the practical skills listed in the Observation Form prior to the assessment. Brief the candidate on their role in this assessment. Brief the volunteer/s on their role in the assessment. Address your queries and concerns regarding this task. You assessor will discuss this resource with you, and the criteria outlined in this form prior to this assessment