Question
Your business, Ginnivan Gadgets, supplies electronic items including tablets. Jack Cameron went online to the Ginnivan Gadgets website because he was looking for a specific
Your business, Ginnivan Gadgets, supplies electronic items including tablets. Jack Cameron went online to the Ginnivan Gadgets website because he was looking for a specific tablet. The tablet had to meet the following criteria: Wi-Fi Bluetooth Stylus The tablet also had to be able to be used in the university lecture theatre as Jack often used his laptop as an in-class medium. The website showed the Samsing B52 Tablet met the above criteria. The website had a Chatbot feature, and Jack asked whether the tablet had the above criteria. The Chatbot answered, "Yes, the tablet comes with Wi-Fi, Bluetooth and a stylus in the box." Jack then asked if the tablet would be suitable as a mobile device in a lecture theatre. The Chatbot answered, "Yes, the tablet is a mobile device that could be used in a lecture theatre." Jack was convinced the tablet would fit his purpose and placed an order with Ginnivan Gadgets and provided his credit card details to make the payment. Jack was pleased with his purchase and couldn't wait for the delivery of his new tablet. The tablet arrived and when Jack opened the packaging there was no stylus. The packing docket/invoice stated: 1 x Samsing B52 Tablet and Stylus The next day when he went into his lecture theatre, he tried to connect the tablet to the eduroam wireless network but the Wi-fi option was not working on the tablet. Jack was unable to use the tablet for the lecture.
Required: Advise Ginnivan Gadgets of any breach of contract or consumer law issues. Your response should discuss the terms of the contract, include references to the Australian Consumer Law (ACL) (if applicable), and the likely remedies available to Jack.
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