your company? 2) Explain the importance of collaborating on product issues with the other customer service representatives and other teams across all departments of the company, what long term value is created in the process. 3) Describe the benefits of having training sessions that focus on how employees handle the complaints and issues of customers. 4) What should you do if you are unsure of how to assist one of the company's important customers? 5) In the role of a manager describe the important qualities and characteristics that you would expect your customer service team members to exhibit, when working with the valued customers of the company. 6) What would you do if a frustrated customer complained to you about a widely known problem with a product the company is currently selling in the marketplace? 7) How would you effectively manage employees that work remotely and describe the equipment, programs, and tools that they will need to work effectively. 8) In your manager role how would you communicate the expected customer service journey and communication strategy to your employees. 9) What is the difference between Customer Service and Customer Support. 10) How would you describe the importance of providing exceptional service during a job interview