Your company is in the planning process of implementing a new Customer Service Operations plan. The plan will address several areas concerning customer service improvements as well as brand new customer service mission statement.

The business name is K&K Designs and the company im comparing it to is The Southern Pearl Botique

Customer Service Operations Plan A. In order for you to have comparative analysis for your company, you will need to find a similar local business and perform an evaluation of their customer service. Your chosen local comparable must be approved by your instructor prior to the evaluation. Develop a format for evaluating customer service in a retail business and use this to evaluate your chosen local company. Develop your evaluation form using Excel. Submit 2 items: The developed evaluation form and the completed evaluation form for local business B. Create a presentation addressing the following areas of concern for your company. - The concept of customer-driven strategic management. - Role of problem-solving and approaches for effectively overcoming these barriers - Applications in effective communication to customer service situations. - For the above topic create an unsatisfied customer scenario in your presentation and explain how under your new Customer Service Operations Plan this type of situation would be addressed \& corrected. 0 Submit your presentation into the assignment area for this project REQUIREMENT: Submit 3 items in the assignment area for this project: (1) your developed evaluation form (2) your completed evaluation form for local business (3) your presentation