Question
Your essay should include a consideration of ways that information is embedded in service. You should discuss internet communication and its effect on service quality
Your essay should include a consideration of ways that information is embedded in service. You should discuss internet communication and its effect on service quality as experienced by customers. Your report should be at least 100 words
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Strategic Management Concepts and Cases
Authors: Jeffrey H. Dyer, Paul Godfrey, Robert Jensen, David Bryce
1st edition
978-1119134763, 1119134765, 978-0470937389, 470937386, 978-1118976586
