Your friend, James, heard that you are taking an operations management course this summer so he dropped by your condo while you and your group members are working on a term project. James consulted with you and your friends in regard to his new idea of opening a computer repair shop at the Music City Mall located in Odessa, TX$.$ This will be his first time opening his own computer repair shop; although, he has worked as a lead computer technician at Best Buy these past seven years.

$(25$ points$)$ The first thing that comes to your mind is how his business will compete with other computer shops in town or even Best Buy. What kind of competitive priorities $($pick at least $2$ but no more than $3)$ would you recommend for him to pursue? Briefly explain each competitive priority and why it is important for his business.

$(20$ points$)$ The next thing you think of is a customer benefit package $($CBP$).$ In your own words, explain to James, who has never heard about a CBP before, what a CBP is$,$ why it is important to his business.

$(25$ points$)$ As a guideline to James, use your own ideas to generate at least $3$ processes $($as part of CBP$)$ that will contribute to the success of this new computer repair shop. Briefly explain each process.