Your goal is to answer the telephone no later than the third or fourth ring.

True

False

Telephone trainers suggest you first determine who the caller is before you let the caller know whether your supervisor is available.

True

False

Nonverbal communications are facial expressions, body gestures, and the way we dress, which often expresses our feelings and opinions better than our spoken words.

True

False

Verbal communication can mean a telephone conversation, a voice mail message, a formal meeting, or an informal chat with a coworker.

True

False

The business letter is one of the main vehicles for transmitting messages between the organization and its customers or clients.

True

False