Your grandmother is very upset. She went to CVS Pharmacy to pick up a prescription (for blood pressure). While at the counter (and with a line of customers behind her) the clerk asks in a loud voice (assuming the elderly woman was hard of hearing): "I see you were treated in the ER last month for a fall from the toilet. You know, this medication should only be taken with meals!"

Your grandmother is livid! She heard customers giggling behind her. She calls you at home "You are a HIM expert - can she read about my trip to the ER at the Pharmacy? It's none of her dang business!!!"

Reading the handout: Patient Rights under HIPAA in RESOURCES, help her to compose a complaint for violating her privacy. Use the information you find in the handout to help you write up the complaint, satisfying all the requirements, and let her know you will be submitting the complaint for her, and the website where you will do that. Once you have completed the HIPAA complaint letter, submit below.