Your implementation was successful, and it is time to plan ahead for future projects. One important piece of project reflection and creating future proposals is to use customer success stories. These anecdotes read as case studies and provide internal and external personnel a glimpse into the decisions made throughout the project. They provide the opportunity to highlight the goals, results, and impacts of the project. Customer success stories are also used to predict trends in future projects. write a brief, $1-$page summary of the presentation to be published on the company website for potential clients to review.