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Your large firm is about to change to a customer-centeredorganization structure, in which employees who have rarelyhad customer contact will now likely significantly influencecustomer satisfaction

Your large firm is about to change to a customer-centeredorganization structure, in which employees who have rarelyhad customer contact will now likely significantly influencecustomer satisfaction and retention. As part of the transition,your superior wants an accurate evaluation of the morale ofthe firm's large number of computer technicians. What type ofsample would you draw if it was to be an unrestricted sample? *Please provide a reference.

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