Your manager complains to you that a report that he asked you to complete is overdue. He is due to present this report to an important client at an interstate meeting in three days and would like time to review and edit the report before the meeting.

You tell your manager that you completed your section two days ago, but the report needs some research results that you are waiting on from the sales department. A week has gone by, and they have not supplied you with the data even though you have emailed the sales manager three times requesting the information. You have not yet heard back from her.

Your manager asks you why you did not inform him about the difficulties that had arisen that may cause you to miss a deadline. Include the following in your response:

The key issues and potential impact on the client

The communication strategies that you would use, including the communication medium

How you would negotiate with the other person to resolve the situation and ensure that they were satisfied with the outcome

How they would be informed of the outcome

How the overall complaint-handling process could be improved