Your next task is to perform analysis of the common operations metrics as shown in the sub- problems below. Note that each client brings exactly one car to WCCD. 1. What is the Rush Order Flow time of the process above in minutes? (10 points) 2. What resource is the bottleneck? (10 points) 3. What is the process capacity in clients/hour? (10 points) 4. If there is an average of 11 cars at WCCD at any one time and the thruput is 3 cars per hour, what is the average amount of time a car spends at WCCD? (10 points) 5. What is the average labor utilization overall for this process, again assuming that thruput is 3 cars per hour? (10 points) 6. Where would you add a resource to increase capacity? (10 points) 7. What is the value of this resource? (how many cars per hour is your capacity increased) (10 points) Waiting Room Taddeo Caterina Greet Clients Prepare Bill 10 mins/client 12 mins/client Gugliemo Detail 45 mins/car Giorgio Detail 45 mins/car Carlo Detail 45 mins/car Liam Maria Collect Payment 6 mins/client Client Farewell 5 mins/client