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Your post should address the following question in detail: Share a memorable positive or negative customer service experience that you had. Detail your experience and
Your post should address the following question in detail: Share a memorable positive or negative customer service experience that you had. Detail your experience and why it was either good or bad and how you might have improved it if you were the organization providing the good or service. Explain what you observed the service culture to be at this business, then watch the videos in the module and discuss if the service culture of the business improved or potentially decreased customer lifetime value
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