Your program has had problems with system link-up and connectivity off and on for the past month.

While there are no customer complaints to date, sales have some concern with the accuracy of the inventory numbers. Purchasing has also noted fluctuations in raw material expenditures and shipping costs to the customer.

During implementation you developed a relationship with a temporary labor agency that supplied temp labor to each location at a cost of $15/hour with a minimum of 4 hours billed. This does not include any costs for travel from your team to supervise.

The customer also introduced you to a company they bring in twice per year per location to complete an inventory for tax purposes. You have contacted them and they would charge $1000.00 per location to give an accurate inventory, this cost includes manpower, travel and a one day turn around on data.

What do you recommend as a course of action and why?