1. It is clear in the first meeting that Miguel is distracted and at some points disrespectful to Pilar in not listening to what she is saying to him. Still, Pilar does not do anything to draw him back to the point of the meeting. What should Pilar have done to take control of the situation?

2. Table 1.1 Categorizes the skills of a supervisor. Applying this modern view of management skills, choose one of the skills described in the table. Then analyze Pilar’s performance in both meetings in terms of that skill. How was she a success or failure?