1. The characteristics of a successful supervisor are (a) a positive attitude, (b) loyalty, (c) fairness, (d) good communication, (e) the ability to delegate tasks, and (f) enjoyment of the job. How does Ralph specifically show (or not show) each of these qualities in the meetings he has with Angela?

2. Which responsibilities of a supervisor does Ralph exhibit? Which others could he have integrated that would have added to a positive outcome throughout the whole situation?