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Your project to establish a knowledge transfer process and a knowledge repository is complete. You performed a number of pilot tests, and people in your

Your project to establish a knowledge transfer process and a knowledge repository is complete. You performed a number of pilot tests, and people in your company are pleased with the results. You are receiving a promotion to become the company's first Chief Knowledge Officer once the project officially is closed. In doing so, you are following the company's activities fox administrative closure, one of which is-
a. Measuring customer satisfaction
b. Measuring the project's benefits
c. Evaluating the change requests
d. Conducting quality control measurements
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