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Your sales manager is under great pressure to increase sales. At a recent meeting of the entire sales staff, the manager said: we have to
Your sales manager is under great pressure to increase sales. At a recent meeting of the entire sales staff, the manager said: "we have to hit our
targets no matter what it takes!" How do you respond to this emotional appeal change your way of dealing with customers? Why or why not?
prepare for the role play: read the scenario, think about the questions, and present your answers.
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