Your stock requisition has been delivered to your work area from stores. Xian is responsible for transferring the stock into the storage area. You notice he is not using correct manual handling techniques to move cartons or bulky items. He is not following organisational procedures for handling stock. You know this is a work health and safety issue and must be addressed quickly before he injures himself

1. How was the need for coaching identified?

2,What communication techniques can you use when discussing Xian's needs with him?

3.Your discussions have identified that Xian needs coaching on how to correctly lift and carry boxes. He understands how to use a truck trolley and where the stock is to be stored in the storeroom. The correct procedure was explained to him some time ago but he has forgotten it. Explain the overall purpose of the coaching session to Xian.

4.What steps will you follow when delivering coaching to Xian or any of your other colleagues? Briefly explain what occurs at each step in these key principles of training.

5.What are two questions you can ask after explaining and demonstrating the correct procedure to check Xian's understanding?

6.xian has received coaching and has practised the skill several times. You observe that he initially completed the procedure correctly, but is now tending to bend his back more each time he lifts or lowers the boxes. He is completing all other steps as per the organisational procedure correctly, especially when carrying the load from the delivery point to the storeroom.

You are about to give him feedback on his performance. Write what you will say to Xian when giving him feedback.

7.It's two weeks later and you have been observing Xian move boxes of stock into the storeroom. You are very pleased to see that he is using correct lifting and carrying techniques. However, this is a larger than normal delivery with many boxes to be transferred to the storage area. It will take him over an hour to transfer them all if he carries them individually. It will also be a physically strenuous task. What supportive assistance or advice can you give him in this situation? Write what you would say to Xian.

8.After discussing your concerns with a supervisor, you find out that Renee is shy and doesn't like to be put under pressure to learn or demonstrate new skills in front of her colleagues. What can you do to help Renee successfully learn this important skill?