Your stock requisitionhas been delivered to your work area from storesXian is responsible for transferring the stock into the storage area. You notice he is not using correct manual handling techniques to move cartons or bulky items. He is not following organisational procedures for handling stock. You know this is a work health and safety issue and must be addressed quickly before he injures himself. Read the case study and answer the questions. Q1: a. How was the need for coaching identified? The need for coaching for Xian was identified by passively observing how Xian carried out his work duties. b. what are two other ways coaching needs could be identified? i) By asking verbal questions; for example. 'How do we check the temperature in the cool room? What items do we store in the dry store?,' etc. That is, Directly asking questions to figure out areas of improvement. ii) Assessing the employee's work history and skills: By checking what the employee has done in the past, one can find out the possible skills they already possess or not. For instance, if a person's work history says. He has worked as a cook in the past, such person would probably not need much training of how to handle knive; as to if the history says he had worked in a bank. Then he may actually need knife handling training. So in a nutshell, check work history. iii) Another point is, a trainee can request trainee after self evaluation if they feel the lack a particular skill required for carrying out set tasks