Your team has just been told that they are falling behind on the number of cases they resolve, and they need to try to increase their numbers. After you and your team return to your desks, you receive a written request from a taxpayer. The request is not clear to you and does not appear to provide you with all of the information you need. You could send the taxpayer a letter letting him know additional information is needed, which would enable you to close the contact quickly, but will require the taxpayer to contact the IRS again. You could call the taxpayer, but that would take additional time. Or, you could make some assumptions about what the taxpayer