Question
Yourcompanyhasamanufacturing plant in Mexico City. You do not have to communicate with this plant to do you job, but Chikondi, whose office is next to
Yourcompanyhasamanufacturing plant in Mexico City. You do not have to communicate with this plant to do you job, but Chikondi, whose office is next to yours, is required to communicate daily with the office in Mexico City to clarify and resolve problems. Chikondi speaks Spanish fluently and has established a successful working relationship with those in the Mexico City office. Milan, another office assistant, resents all the laughing and talking Chikondi does. She complains that she can't do her work because of it. She tells you she plans to go to Chikondi's supervisor and complain, and if she doesn't get results at that level of authority, she will go to a higher level. She has asked you to support her should the supervisor ask any questions. What would you say to Milan about your involvement? What would you recommend Milan do if the situation is disturbing her work? What do you think Milan's supervisor's response will be? To Chikondi? What do you think the supervisor would say if Milan went over his or her head to a higher authority if the problem was not resolved?
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