You're a helpdesk manager for a local company and after examining your best practices guide for customer support, you realized they are severely outdated. After reviewing customer surveys, you notice that there are a lot of unsatisfied customers due to the current processes in place. In consideration of the current times (smartphones, tablets and information at user's fingertips), you must completely revamp your documentation. Research ITIL (Information Technology Infrastructure Library) as well as IT customer service best practices.Compose a best practices guide consisting of the following: . IT Standards . Best practices . Improving Customer Service . Leveraging best practices . Implementing ITIL for operations This assignment should be 7-10 pages in length. Submit your completed assignment by following the directions linked below. Please cite any references