You're an intern at a high-performing HCO with a community health mission. Your preceptor says, "We're about to start our annual review process. We need to put together the book for the board retreat. Here's last year's. Look it over. It was organized into 'Customers/Market,' 'Med Staff and Associates,' 'Insurance Trends,' and 'Financials.' I wonder if we can organize it better?" You think about it and look back at exhibit 3.2. It's clear this isn't an amateur effort, so you'll start with something like, "Last year's arrangement was certainly strong. Do you think we should add a section about