You're the assistant manager of the Luxe Hotel Resort in Palm Springs. Due to a new law as a result of the pandemic, your resort is required to limit all public areas to a maximum 60% capacity. This means that wait times could increase to fulfill this safety requirement.

Respond to the following questions about managing wait times.

NOTE: When completing this project, consider only thefront desk and therestaurant.

1. Senior management has decided to usevirtual queues as much as possible to limit the number of people requesting in-person service at any one time. Describe how the system of virtual queues will work at your hotel.

Explain how customers will:

1. be notified of their place in line
2. find out that their service (check-in/out or restaurant meal/beverage) is ready
3. know what to do if they have a question or there is a problem

Describe any technology that will be used, including phones, tablets, badges/wristbands, emails, etc. Read about the FASTPASS system in your textbook (Chapter 11).

1. What will you tell guests who are unhappy about the changes, despite the fact the hotel is required by law to implement them?

Even after the pandemic is over, do you think your hotel should continue any of the precautions or virtual queuing strategies to be implemented? If so, choose which ones you think should continue and explain why