You're the IT Director for a moderately sized moving company. The company has grown at a healthy rate over the past few years, adding some new moving trucks and several new personnel as business has expanded throughout the state. What used to be a family-sized company where everyone knew everyone else, has become a recognizable trademark in the industry with a sizable fleet and a complicated staffing schedule. The office manager has been complaining about the increasing difficulty of scheduling all the vehicles, and even more so trying to keep up with them once they're on the road. He also says customers have been complaining of delayed deliveries, mis- scheduled appointments, and under staffing for job assignments. The CEO has asked you to select and set up a fleet management system that will schedule and track all of the company vehicles, provide updates to customers of a specific truck's location, and route vehicles to their respective destinations efficiently. She says it would be nice to have "all the bells and whistles" for this software, but she doesn't think the up with them once they're on the road. He also says customers have been complaining of delayed deliveries, mis- scheduled appointments, and under staffing for job assignments. The CEO has asked you to select and set up a fleet management system that will schedule and track all of the company vehicles, provide updates to customers of a specific truck's location, and route vehicles to their respective destinations efficiently. She says it would be nice to have "all the bells and whistles" for this software, but she doesn't think the company can afford top-of-the-line or custom software yet. She's hoping you can find something more moderately priced, but with the potential to grow with the company as business continues to increase. Before you start researching fleet management software, your first task is to clearly define the problem. This will help guide your decisions as you choose, modify, and implement a solution. What problem does this system need to solve? Manual fleet management is inefficient. Customers and the office manager have experienced a lot of frustration recently. Module 13 You Make the Decision i X Stem Choose Definition of Problem / Fleet Management is Inefficient You've identified the manual fleet management as the problem that needs addressing. With the number of trucks and drivers, there are too many aspects of the process to be done on paper or a spreadsheet. Because of the manual process, information about schedules, routes, and delivery times is not readily available to all the people who need it. This is a clear problem statement that directs your efforts and helps prioritize your company's needs and budget. As you dig deeper into your research, however, you realize you need more detailed insight into what features of the new system will be most helpful to solve this problem. Next> Who should you check with to determine priorities for the fleet management system? Ask the office manager, truck drivers, and some customers about what features would be most helpful to them as they use the software. Consult with the CEO on what features she wants prioritized to best meet her goals of maintaining a budget and allowing for growth in the future