Youre the IT Director for a moderately sized moving company. The company has grown at a healthy rate over the past few years, adding some new moving trucks and several new personnel as business has expanded throughout the state. What used to be a family-sized company where everyone knew everyone else, has become a recognizable trademark in the industry with a sizable fleet and a complicated staffing schedule. The office manager has been complaining about the increasing difficulty of scheduling all the vehicles, and even more so trying to keep up with them once theyre on the road. He also says customers have been complaining of delayed deliveries, mis-scheduled appointments, and under staffing for job assignments. The CEO has asked you to select and set up a fleet management system that will schedule and track all of the company vehicles, provide updates to customers of a specific trucks location, and route vehicles to their respective destinations efficiently. She says it would be nice to have all the bells and whistles for this software, but she doesnt think the company can afford top-of-the-line or custom software yet. Shes hoping you can find something more moderately priced, but with the potential to grow with the company as business continues to increase. Before you start researching fleet management software, your first task is to clearly define the problem. This will help guide your decisions as you choose, modify, and implement a solution.

What problem does this system need to solve?

a)Customers and the office manager have experienced a lot of frustration recently.

b)Manual fleet management is inefficient.