You're working at a busy station today, answering customer questions near the entrance. For the last few minutes, a customer with a suitcase and a backpack has been staring at the local area map nearby and looking confused.

He has his phone out, which you can see has a map open, but he keeps glancing between it and the board. Eventually, he puts his phone away and continues to stare at the board. He seems frustrated and unsure what to do next.

What do you do?

A. Approach the customer and greet them with a smile and"hello". You engage in conversation about the busy station and the good weather.

B. Ask the customer if they need any help. You provide what assistance you can by drawing on your experience of the local area.

C. Assist the customer in getting to their destination. You ask him where he is going to and provide full details of where to go and how to get there.

D. Suggest a different navigation app that may help them. You suggest an app that you and your customers have found particularly useful for your local area.

What is the 1st Choice?

What is the 2nd Choice?

What is the 3rd Choice?

What is the 4th Choice?