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You've been appointed as the project manager to manage the CRM system development in Company XYZ. Company XYZ is a retail company that sells clothes
You've been appointed as the project manager to manage the CRM system development in Company XYZ. Company XYZ is a retail company that sells clothes on their website and physical shop. As the business is growing, there is a need to keep track of consumer behavior to offer better analysis and strategies. The business involves activities carried out by a meshwork of departments like production, supply, operation, finance, and database management. Company XYZ has 50 personnel in their headquarters, including 5 in the IT department. The initial budget approved is RM500,000. The management has agreed for the project to be carried out in 1 year, starting May 2023. As the project manager, you are responsible to: 1. Describe the objectives of the project. And the project motivation. 2. Identify the team members for your project, including the Project Sponsor 3. Determine whether the system will be developed in-house or by a vendor. Justify (Hint: assuming that you have done the feasibility study) 4. Identify the project scope-what's in and what's out 5. Provide the timeline of the project- using Gantt Chart 6. Explain the risks that will affect the project and its mitigation plan
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