Question
Z Cosmetics You also participated in a brainstorming session with Z Cosmetics resulted in the following items. Your next task is to determine the element
Z Cosmetics
You also participated in a brainstorming session with Z Cosmetics resulted in the following items. Your next task is to determine the element type for each item. Use the selection list in the Element column to indicate strategic objective (SO), strategic initiative (SI) or performance metric (PM) for each performance perspective (Financial, Customer, Internal Processes, or Learning and Growth). For Performance Measures (PM) and Strategic Initiatives (SI), the Strategic Objective column will be used to indicate which Strategic Objective the Performance Measure or Strategic Initiative is related to. If no effects in "Element" select "n". If "Strategic Objective" does not require an entry, leave it blank.
| Financial | Customer | Internal Processes | Learning & Growth | |||||||
| Balanced Scorecard | Element | Strategic Objective | Element | Strategic Objective | Element | Strategic Objective | Element | Strategic Objective | ||
| 1. | Increase revenues | |||||||||
| 2. | Increase asset utilization | |||||||||
| 3. | Expand online offerings | |||||||||
| 4. | Perform benchmarking studies for return on assets, inventory turnover, receiveables turnover | |||||||||
| 5. | % Growth in sales | |||||||||
| 6. | % Growth in online sales | |||||||||
| 7. | Return on assets ratio | |||||||||
| 8. | Increase market share | |||||||||
| 9. | Customer satisfaction | |||||||||
| 10. | Market studies of end user requirements | |||||||||
| 11. | In store customer assistance program | |||||||||
| 12. | Percentage of market share | |||||||||
| 13. | % Customer satisfaction index | |||||||||
| 14. | Decrease inventory flow interruptions | |||||||||
| 15. | Fast delivery | |||||||||
| 16. | Formalize order fulfillment procedures | |||||||||
| 17. | Implement just-in-time inventory system | |||||||||
| 18. | Inventory ratios | |||||||||
| 19. | Order turnaround time | |||||||||
| 20. | Improve employee product knowledge | |||||||||
| 21. | Improve employee retention | |||||||||
| 22. | Develop product training programs | |||||||||
| 23. | Implement annual employee satisfaction survey | |||||||||
| 24. | Conduct comparable salary studies | |||||||||
| 25. | Percentage of employees completed product training | |||||||||
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Fraud Risk Assessment Building A Fraud Audit Program
Authors: Leonard W. Vona
1st Edition
047012945X, 978-0470129456
