Z Ltd is a British clothing retailer that was founded in 1888. It specialises in high quality clothing for men and women from the age of 50 and above. The differentiation strategy on Ltd offers them the opportunity to sell their clothes at mid to high range prices. Z Ltd has always offered its wears in their stores (brick and mortar) only and their products are not advertised on their website. Recently. a rival clothing retail company X Ltd which focuses on male and female wears for the same age group (50 years and above) imtroduced online sales and home delivery in January 2018. This includes a 48-hour delivery time for wears ordered online and on the telephone. Due to their exible operation style. X Ltd attracted Z Ltd's customers. Z Ltd recorded a huge decline in sales in its nancial statements at the end of 2018. The management of Z Ltd has now decided to review its internal process in line with its core values in order to improve future performance. a. Explain the four perspectives of 380. b. For each non-nancial perspective of the 380. recommend a performance measure that Z Ltd could use as part of its performance measurement process. 0. Briey discuss the benets of using the BBC approach