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Zack went to a restaurant with his friends. The waiter took too long to bring their order, and hence, the food that was served was

Zack went to a restaurant with his friends. The waiter took too long to bring their order, and hence, the food that was served was cold. When Zack complained, the waiter did not respond appropriately. As a result, Zack started yelling at him and demanded to see the manager. Zack's behavior at the restaurant is an example of _____.
a.
rancorous revenge
b.
procedural justice
c.
cognitive dissonance
d.
bounded rationality

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