Zander is a manager at a call center that recently received a lot of complaints from its customers. His supervisor, Bridget, asked him to increase the morale of his subordinates because she believed that this would result in better customer service, which in turn would increase repeat business and decrease customer complaints. Zander has decided to use the expectancy theory model to motivate his employees. If Zander wants to increase the E$-$to$-$P expectancies of his employees, which of the following would be the best approach according to the expectancy theory?

measure job performance more accurately

measure job performance more accurately

describe how employees' rewards are based on past performance

provide coaching to employees who lack self$-$confidence