Zandi wants to better understand why the shoe factory that she works in is struggling to meet its delivery targets. In order to do so$,$ she spends a fortnight at the factory, from the shop floor to the boardroom, interacting with the various levels of staff, suppliers and customers. What is she aiming to determine? $($Note: More than one correct answer applies and you will lose marks for incorrect selections.$)$

Areas of incompetence

The behaviour of groups

Dependability of vendors

How individuals behave

The efficacy of structures in the factory