1. Zappos seems to be well-positioned to have a competitive advantage over other online retailers. What challenges discussed in Chapter 1 pose the biggest threat to Zapposs ability to maintain and enhance its competitive position? How can HRM practices help Zappos meet these challenges? Explain and provide evidence and/or examples, from credible sources, to support your explanation.
2. Do you think that employees of Zappos have high levels of engagement? Explain why or why not? Explain and provide evidence and/or examples, from credible sources, to support your explanation.
3. Which of Zapposs 10 core values do you believe that HR practices can influence the most? The least? Why? For each of the core values, identify the HR practices that are related to it. Explain how the HR practices you identified are related to the core values. Explain and provide evidence and/or examples, from credible sources, to support your explanation.
4. How might the change to the holocracy management style undermine Zapposs core values and cause employees to have lower levels of engagement? Explain and provide evidence and/or examples, from credible sources, to support your explanation.