Zappos.com is an online shoe and apparel shop that was formed in 1999. Its CEO, Tony Hsieh, is profiled along with Zappos unconventional approach to company culture, employee hiring, rewards, and unorthodox benefits which include nap rooms and concierge services.

Zappos is a start-up company that has outpaced even its own expectations over the last 13 years. It has been ranked by Forbes magazine as one of the Top 100 Best Places to Work. Zappos believes in a culture of happiness for its employees that is driven by a set of ten core values. These values are exhibited by every employee, every day in all the decisions they make. Their business model is simple; happy employees translate into satisfied customers.

Zappos hiring process includes a full day of interviews and company tour which is followed by an intense four-week training program. After training, if you decide that Zappos is not right for you, the company will even pay you $3,000 to leave the company.

1. Explain what steps are included in the employee selection process. In addition, what is the value of having an extensive selection process when hiring new employees such as the example with Zappo's.

2. If the candidate decides Zappos is not for them, what do you think of the unique offer after the training process? Would this unique offer would work with other companies to save on the cost of turnover?

3. Explain the steps in the training cycle. In addition, describe a job or activity where training was received. Did it reflect the steps in the training cycle? What suggestions to improve the effectiveness of various types of training are available?