1. Assuming they began by opening just one or two stores in Mexico,what do you see as the main HR-related challenges he and Jennifer would have to address? With Jennifer gradually taking the reins of Carter Cleaning Company, Jack decided to take his first long vacation in years and go to Mexico for a month in January 2008. What he found surprised him: While he spent much of the time basking in the sun in Acapulco, he also spent considerable time in Mexico City and was surprised at the dearth of cleaning stores, particularly considering the amount of air pollution in the area. Traveling north, he passed through Juarez, Mexico, and was similarly surprised at the relatively few cleaning stores he found there. As he drove back into Texas, and back toward home, he began to think about whether it would be advisable to consider expanding his chain of stores into Mexico.

Aside from the possible economic benefits, he liked what he saw in the lifestyle in Mexico and was also attracted by the idea of possibly facing the sort of exciting challenge he had faced 20 years ago when he started Carter Cleaning in the United States: I guess entrepreneurship is in my blood, is the way he put it.