2. Using Table 3-1 (page 92), list at least five metrics the Hotel Paris could use to measure its HR practices. We present a Translating Strategy into HR Policies and Practices Case: The Hotel Paris Case in the end-of-chapter material of each chapter (starting with this chapter). This continuing case demonstrates how the Hotel Paris s HR director uses the concepts and techniques from each chapter to create a human resource management system that helps the Hotel Paris achieve its strategic goals.

As we explained in this chapter, the basic HR strategy process is as follows:Management formulates a strategic plan.

This plan in turn implies certain required organizational outcomes, such as improved customer service. Those required outcomes in turn imply certain workforce requirements.

Human resource management then formulates HR strategies

(policies and practices) to produce the desired workforce skills, competencies, and behaviors. Finally, the human resource manager chooses measures to gauge the extent to which its new policies and practices are actually producing the required employee skills and behaviors. The Hotel Paris s human resource manager might for example use the following sequence of steps: 50 Step 1: Define the Business Strategy.We saw first that translating strategy into human resource policies and activities starts by defining the company s strategic plans and goals.

Step 2: Outline a Strategy Map. As we also saw, a strategy map summarizes the chain of major interrelated activities that contribute to a company s success in achieving its strategic goals.

Step 3: Identify the Strategically Required Organizational Outcomes. Every company must produce strategically relevant outcomes if it is to achieve its strategic goals. For the Portman Hotel in Shanghai, in this chapter's introduction, the main outcome management sought was excellent customer service, to help their hotel stand out from the rest.

Step 4: Identify the Required Workforce Competencies and Behaviors. Here, ask, What competencies and behaviors must our employees exhibit if our company is to produce the strategically relevant organizational outcomes, and thereby achieve its strategic goals?