1. Relate the material in this case to the value chain and the value delivery system. 2....

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1. Relate the material in this case to the value chain and the value delivery system.

2. Are services related to physical accommodations typically considered as expected customer services or augmented customer services? Why does this distinction matter?

3. What are the ethical implications of the issues raised in this case?

4. Develop a five-point physical accommodation plan for an apparel store chain.

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Retail Management A Strategic Approach

ISBN: 978-1292214672

13th Global edition

Authors: Barry Berman, Joel R. Evans, Patrali Chatterjee

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Question Posted: Jun 09, 2018 07:02 AM

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1. Relate the material in this case to the value chain and the value delivery system. 2....

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1 The value chain represents the total bundle of benefits offered to consumers through a channel of ...View the full answer

Retail Management A Strategic Approach

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