Critical Thinking Disintermediation is becoming more commonplace in the service industry, often eliminating a customers interaction with,

Question:

Critical Thinking Disintermediation is becoming more commonplace in the service industry, often eliminating a customer’s interaction with, for example, bank tellers or supermarket clerks. How does this lack of interaction affect the customer’s experience? How does this lack of interaction affect a firm’s ability to provide superior customer service?

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