CONTINUING CASE ASSIGNMENT Go to the store you have selected for the continuing case assignment, and meet with the person responsible for personnel scheduling. Report on the following:

• Who is responsible for employee scheduling?

• How far in advance is the schedule made?

• How are breaks and lunch periods planned?

• How are overtime hours determined?

• On what is the total number of budgeted employee hours for each department based?

• How is flexibility introduced into the schedule?

• How are special requests for days off handled?

• How are peak periods (hours, days, or seasons)

planned for?

• What happens when an employee calls in sick at the last minute?

• What are the strengths and weaknesses of the personnel scheduling system from the manager’s and employees’ perspectives?