How do these activities enable Nordstrom to reduce the gaps between perceived service and customer expectations, as

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How do these activities enable Nordstrom to reduce the gaps between perceived service and customer expectations, as described in Chapter 18?

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Retailing Management

ISBN: 9781259060663

9th Edition

Authors: Levy, Weitz

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Question Posted: Jun 11, 2024 01:09 AM

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How do these activities enable Nordstrom to reduce the gaps between perceived service and customer expectations, as

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Retailing Management

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