2. Example 16.1 presented a naive capacity planning exercise and was criticized for using averages. Recall the
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2. Example 16.1 presented a naive capacity planning exercise and was criticized for using averages. Recall the concept of a “bottleneck” from Chapter 7, “The Supporting
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Service Management Operations Strategy Information Technology
ISBN: 9780073403359
7th Edition
Authors: James A Fitzsimmons Mona J Fitzsimmons
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