Discuss the pros and cons of the following on the performance of service systems: a. Increasing self-service

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Discuss the pros and cons of the following on the performance of service systems:

a. Increasing self-service

b. Allowing employees to exercise judgment in meeting customer needs

c. Introducing an advanced reservation system for service

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Service Systems Engineering And Management

ISBN: 978-0367781323

1st Edition

Authors: A. Ravi Ravindran ,Paul M. Griffin ,Vittaldas V. Prabhu

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Question Posted: Feb 27, 2024 03:10 AM

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Discuss the pros and cons of the following on the performance of service systems: a. Increasing self-service

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a Increasing selfservice Pros Cost Reduction Selfservice reduces the need for human intervention thus cutting down on labor costs Efficiency Customers can serve themselves at their own pace which can ...View the full answer

Service Systems Engineering And Management

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