Exercise – Perhaps one of the most important points to get across in any introductory session is the ubiquity of operations and process management. MBAs in particular need convincing that the subject is relevant for them, even if they are not going to be directly involved with the operation’s function. This is why the book has very deliberately taken an operations and process management perspective. It is vital that everyone understands that, to some extent, they are operations managers because they manage processes. Therefore, everyone has something to learn from operations management. The best way to emphasize this is to use Figure 1.3 from Chapter 1. Point out the space occupied by the subject when it is concerned primarily with production management. Then, point out the space that the subject occupies when we define it to include any kind of process in any kind of business.